Metfriendly is operating as normal despite the current situation. We are coordinating our response to COVID-19 to ensure we can continue to deliver for our members. If you are seeking to apply for a new product you may prefer to do so online.

FAQs: Help to manage your plan

Here you’ll find answers to frequently asked questions about how you can change any details to information about you and products you hold with Metfriendly.

How can I access my plan(s) online?

We are currently working to provide our members with the easiest way to securely manage their policies online. Please call or email our Member Services Team on 01689 891454 or email [email protected] and they will be able to assist.

How can I update my contact details?
Can I view the balance of my plan(s) online?

We are currently working to provide our members secure access to their plans online. Our Member Services Team can provide the balance of your plan(s) over the phone or via email. Please contact them on 01689 891454 or email [email protected] and they will be able to assist.

How can I change my ISA contributions?

Our Adjust My Monthly Payment page enables you to add or modify your monthly contributions or add the Metfriendly Escalator.

How can I take a payment holiday on an ISA?

Our Monthly, Junior and Lifetime ISAs allow you to start, stop and amend your contributions as and when you like. To request this please contact Member Services on 01689 891454 or email [email protected].

How can I make contributions by salary deduction or direct debit?

Useful downloads including direct debit instructions can be found on our useful downloads page.

Very happy with the service. I have a number of policies for myself and my children.

Police Sergeant S Drysdale, DPS Borough Support

‘I’ve used Metfriendly for the last 5 years and recently the money has gone towards a deposit for our house which we are moving into next month. I will be signing back up next month to help save towards my kids future.’

 

Amanda Cooper (Met CC, Bow)

‘I have always been pleased with the returns from my Metfriendly policies.’

Mr P Payne, Bordon

‘Very pleased with the service I’ve received to help me save money direct from my salary.’

DC Chris W, SO15

‘Hassle-free savings that are started every year on my behalf, without me having to call up.’

 

D.C. R McLaren, Hackney Borough Stations

‘I would recommend Metfriendly to everyone.’

Mrs V Thompson, Dagenham

Great opportunity for family members to be offered the same offers as members.

Miss A McLeary, ESB

Good service – always very helpful and informative.

Miss J Coward, South Norwood, London

‘I’ve used Metfriendly for the last 5 years and recently the money has gone towards a deposit for our house. I will be signing back up next year to help save towards my kids future.’

Mrs A Cooper, Met CC, Bow