Due to the popularity of our current 1% lump sum bonus promotion, our phone lines are busier than usual. If you do not wish to hold, try the Help Centre on our website where you will find answers to frequently asked questions and the facility to request a call back.

FAQs: Help to manage your plan

Here you’ll find answers to frequently asked questions about how you can change any details to information about you and products you hold with Metfriendly.

How can I access my plan(s) online?

We are currently working to provide our members with the easiest way to securely manage their policies online. Please call or email our Member Services Team on 01689 891454 or email [email protected] and they will be able to assist.

How can I update my contact details?
Can I view the balance of my plan(s) online?

We are currently working to provide our members secure access to their plans online. Our Member Services Team can provide the balance of your plan(s) over the phone or via email. Please contact them on 01689 891454 or email [email protected] and they will be able to assist.

How can I change my ISA contributions?

Our Adjust My Monthly Payment page enables you to add or modify your monthly contributions or add the Metfriendly Escalator.

How can I take a payment holiday on an ISA?

Our Monthly, Junior and Lifetime ISAs allow you to start, stop and amend your contributions as and when you like. To request this please contact Member Services on 01689 891454 or email [email protected].

How can I make contributions by salary deduction or direct debit?

Useful downloads including direct debit instructions can be found on our useful downloads page.

Great opportunity for family members to be offered the same offers as members.

Miss A McLeary, ESB

‘Hassle-free savings that are started every year on my behalf, without me having to call up.’

 

D.C. R McLaren, Hackney Borough Stations

‘Very pleased with the service I’ve received to help me save money direct from my salary.’

DC Chris W, SO15

Very happy with the service. I have a number of policies for myself and my children.

Police Sergeant S Drysdale, DPS Borough Support

‘I have always been pleased with the returns from my Metfriendly policies.’

Mr P Payne, Bordon

Good service – always very helpful and informative.

Miss J Coward, South Norwood, London

‘I’ve used Metfriendly for the last 5 years and recently the money has gone towards a deposit for our house which we are moving into next month. I will be signing back up next month to help save towards my kids future.’

 

Amanda Cooper (Met CC, Bow)

‘I would recommend Metfriendly to everyone.’

Mrs V Thompson, Dagenham

‘I’ve used Metfriendly for the last 5 years and recently the money has gone towards a deposit for our house. I will be signing back up next year to help save towards my kids future.’

Mrs A Cooper, Met CC, Bow