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Direct Debit Instructions
If you wish to pay for your policies by direct debit then please complete a Direct Debit Instruction Form (PDF). Please leave the reference number blank.
Surrenders and Redemptions
For surrenders and redemptions of savings and investments please use the Surrender/Redemption Request Form (PDF). (There is more information on cancellations on our members cancellation page.)
Alternatively you can send or fax us a signed letter detailing your request and giving details of the bank or building society account (which must be in your name) where we should pay your money.
Please contact us for more details.
Applications can be completed online – alternatively application forms for most of our products can be downloaded from the Useful Information section of the relevant product page. The product pages can be reached via the links below:
Report and Accounts
Change of Address
If you change your address please notify us as soon as possible so we can continue to send you important information about your policies and plans. To ensure you are protected from identity theft and fraud we can only accept new address details from a validated source. We can do this in a number of different ways:
- notify us in writing. Just download our address change form (PDF) print it out, sign it and return it to us at the address given at the top of the form
- notify us by telephone. Just call us on 01689 891454
- email us from an AWARE email address. For your protection we are only able to accept email address change notifications from AWARE