Feedback, queries and complaints

We’re keen to know if we’re doing things right, or could do better, so please share any feedback you have with us. If you would like a response to your feedback, or if you are asking any questions please provide your email address.

Feedback or questions

  • Metfriendly Data Protection Statement

    DATA PROTECTION ACT Any information you provide will be held by the Metropolitan Police Friendly Society to deal with your enquiry. We will NOT disclose such information to third parties unless we are legally required to do so. We may from time to time use it to inform you by letter or e-mail about any products and services which may be of interest to you. If you do not wish us to contact you in this way then please advise us accordingly.

 

Complaints

Throughout our long history we have prided ourselves on the high level of service we provide to our customers who have savings, investment and protection products with us.

However, it is right that we have procedures in place in case anyone feels they have the grounds to complain. If that should happen be assured that the Society will investigate and endeavour to resolve any grievance speedily and efficiently.

What to do if you feel you have a complaint

Initially we ask you to send your complaint in writing to:

Metfriendly, Central Court, Knoll Rise, Orpington, BR6 0JA.

A senior manager will investigate your complaint and you will receive a written acknowledgement within five business days.

We are obliged to give you a full response seeking to resolve your complaint as soon as possible and in any case within eight weeks. If we are not in a position to make a final response within this time we will write to indicate when we expect to do so.

If you are then still unhappy with our response you may refer your complaint to the Financial Ombudsman Service, Exchange Tower, London, E14 9SR, telephone number 0800 023 4567 or by email [email protected]. We will send you details of how to do this.

Further information about the Ombudsman is available from their website: www.financial-ombudsman.org.uk.

‘I have always been pleased with the returns from my Metfriendly policies.’

Mr P Payne, Bordon

Great opportunity for family members to be offered the same offers as members.

Miss A McLeary, ESB

‘I have been a member since 1980. Never had any problems or issues. Staff always helpful.’

Mr Nino Trancucci, London

‘I’ve used Metfriendly for the last 5 years and recently the money has gone towards a deposit for our house. I will be signing back up next year to help save towards my kids future.’

Mrs A Cooper, Met CC, Bow

Good service – always very helpful and informative.

Miss J Coward, South Norwood, London

‘I would recommend Metfriendly to everyone.’

Mrs V Thompson, Dagenham

‘Hassle-free savings that are started every year on my behalf, without me having to call up.’

 

D.C. R McLaren, Hackney Borough Stations

‘Very pleased with the service I’ve received to help me save money direct from my salary.’

DC Chris W, SO15

Very happy with the service. I have a number of policies for myself and my children.

Police Sergeant S Drysdale, DPS Borough Support