Feedback, queries and complaints

We’re keen to know if we’re doing things right, or could do better, so please share any feedback you have with us. If you would like a response to your feedback, or if you are asking any questions please provide your email address.

Feedback or questions



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Complaints

Throughout our long history we have prided ourselves on the high level of service we provide to our customers who have savings, investment and protection products with us.

However, it is right that we have procedures in place in case anyone feels they have the grounds to complain. If that should happen be assured that the Society will investigate and endeavour to resolve any grievance speedily and efficiently.

What to do if you feel you have a complaint

Initially we ask you to send your complaint in writing to:

Metfriendly, Central Court, Knoll Rise, Orpington, BR6 0JA.

A senior manager will investigate your complaint and you will receive a written acknowledgement within five business days.

We are obliged to give you a full response seeking to resolve your complaint as soon as possible and in any case within eight weeks. If we are not in a position to make a final response within this time we will write to indicate when we expect to do so.

If you are then still unhappy with our response you may refer your complaint to the Financial Ombudsman Service, Exchange Tower, London, E14 9SR, telephone number 0800 023 4567 or by email [email protected]. We will send you details of how to do this.

Further information about the Ombudsman is available from their website: www.financial-ombudsman.org.uk.

Great opportunity for family members to be offered the same offers as members.

Miss A McLeary, ESB

Very happy with the service. I have a number of policies for myself and my children.

Police Sergeant S Drysdale, DPS Borough Support

‘I’ve used Metfriendly for the last 5 years and recently the money has gone towards a deposit for our house. I will be signing back up next year to help save towards my kids future.’

Mrs A Cooper, Met CC, Bow

‘Very pleased with the service I’ve received to help me save money direct from my salary.’

DC Chris W, SO15

Good service – always very helpful and informative.

Miss J Coward, South Norwood, London

‘Hassle-free savings that are started every year on my behalf, without me having to call up.’

 

D.C. R McLaren, Hackney Borough Stations

‘I’ve used Metfriendly for the last 5 years and recently the money has gone towards a deposit for our house which we are moving into next month. I will be signing back up next month to help save towards my kids future.’

 

Amanda Cooper (Met CC, Bow)

‘I would recommend Metfriendly to everyone.’

Mrs V Thompson, Dagenham

‘I have always been pleased with the returns from my Metfriendly policies.’

Mr P Payne, Bordon